Frequently Asked Questions
Here are some helpful tips to navigate our site!
I'm having trouble logging into my old account. What do I do?
If you shopped on our old site (before we switched platforms in August 2020) and are having trouble logging in with your old information, that is because you need to create a new account! You can use the same email and password you used before but you will need to set up a new account and start fresh. Simply click "Account" on the top right of our home page and 'create a new account.'
How do I access my account?
We have streamlined our account management process to provide more value to you. You can create or login to your account anytime by clicking "Account" at the top right hand side of the page. Follow the instructions on the page to setup or login to your account.
How can I find a specific product?
Simply start typing the name of the product into the search bar at the top right hand side of the page. Product listings will begin to show. Then, just click on the product you wish to see.
Where are all the Decaf and 5 lb Coffees?
To streamline your shopping experience, all of our everyday flavored & blended coffee products include options for size (12oz Bag /5lb Bag), roast (Regular/Decaf), and type (Whole Bean/Ground). Simply navigate to the coffee product page you would like, select your variations, and then either add to your cart or buy now. *Please note that the price will change depending on the variation. **We do not offer decaf 5 lb bag coffee on the store. Contact us if you wish to buy one*
What is the conversion of 12 oz bags to a 5 lb bag?
Want to make the most of your money? Love a certain flavor / kind? Receive a little over (6) 12 oz bags worth of coffee in (1) 5 lb bag. The shelf life for both is 1 year, but you save a a few bucks and a few trees going this route!
What is the standard lead time for my order to be ready and leave your facility?
All coffees and teas are roasted & packaged fresh to order which means they will not ship from our facility for 1-3 days after your order is placed. From here, the shipping option you choose will add additional days, depending on the method chosen. Orders that qualify for free shipping will go out under the fastest shipping option available.
What info should I know about the grind of my coffee?
Ground coffee is not refundable. We are also not responsible for the grind / particle size. All of our coffees are ground to an all purpose grind. If you wish to have a specific grind when you order, we recommend you use your own grinder. We cannot guarantee consistent grind each time you order when asking for anything other than all purpose.
Can Coupons be combined or used during major holiday sales?
Almost all of our coupons are one use per customer and cannot be used with any other coupons, sales or offers, or be used on gift-card purchase. Also, due to Shopifys rules, automatic sales and coupon discounts do not work together. If you have questions on our sales or coupon usage, please see the rules in our email blasts and on social media and our site. Feel free to email firstname.lastname@example.org for more.